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CARE INFORMATION

Cleaning the FX10, FX8, or FX8-3G

These products are constructed of high quality materials and do not require use maintenance other than cleaning. 

Follow these general rules when cleaning the outside of your unit and its components:

  • Before cleaning, make sure your unit is unplugged.

  • Use a damp, soft, lint-free cloth.

  • Avoid getting moisture in openings.  Do not immerse the unit in water.

  • Don’t use aerosol sprays, solvents, detergents, alcohol or abrasives that may damage the screen or plastic components.

 

Storing the Unit

Do not store the unit where prolonged exposure to temperature extremes can occur (such as in the trunk of a car) as permanent damage may result.  It is always good practice to back up important user data by manually recording it, copying it onto storage media, or downloading it to a PC.

 

REPAIRS

Never open the unit or attempt to repair it.  Opening the device will void any warranty and release the manufacturer from all responsibilities.  If you feel your device is defective, please review our warranty information and contact customer support to arrange for it to be repaired.

 

LIMITED WARRANTY

All SOLIDFX LLC products are warranted to be free from defects in materials or workmanship for one year from the date of purchase.  Within the applicable period, SOLIDFX LLC will, at its sole option, repair or replace any components which fail in normal use. Such repairs or replacement will be made at no charge to the customer for parts or labor, provided that the customer shall be responsible for any transportation cost. This warranty does not cover failures due to abuse, misuse, accident or unauthorized alterations or repairs.

THE WARRANTIES AND REMEDIES CONTAINED HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING ANY LIABILITY ARISING UNDER ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, STATUTORY OR OTHERWISE. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, WHICH MAY VARY FROM STATE TO STATE.

IN NO EVENT SHALL SOLIDFX LLC BE LIABLE FOR ANY INCIDENTAL, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES, WHETHER RESULTING FROM THE USE, MISUSE OR INABILITY TO USE THE PRODUCT OR FROM DEFECTS IN THE PRODUCT. SOME STATES DO NOT ALLOW THE EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

SOLIDFX LLC retains the exclusive right to repair or replace the product or offer a full refund of the purchase price at its sole discretion. SUCH REMEDY SHALL BE YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY BREACH OF WARRANTY.

Procedure for Claims Under Limited Warranty

To obtain warranty service, an original or copy of the sales receipt from SOLIDFX LLC or an authorized SOLIDFX LLC distributor is required.  Online auction confirmations are not accepted for warranty verification, and SOLIDFX LLC will not replace missing components from any package purchased through an online auction. SOLIDFX LLC retains the exclusive right to either repair or replace the unit with a "newly-overhauled" (NOH) unit or new unit at its sole discretion. The same policy shall apply to software.

Please complete these two easy steps to return a SOLIDFX product under warranty:

 

Step 1


Contact SOLIDFX Customer Service to receive an RMA number.

E-mail or call our Customer Service team to describe the problem you are experiencing and request a Return Material Authorization (RMA) tracking number. You will need to provide the unit's serial number (if applicable), your return shipping address, and a daytime telephone number.

E-mail: customer_service@solidfx.com

Phone: +1 508-316-8078, extension 1 for Sales and Customer Service
Fax: +1 508-
543-7979

 

Step 2


Ship the unit, along with the RMA number and an original or copy of the sales receipt, to SOLIDFX.

Once you have received the RMA number, ship the unit (insured) along with a copy of the original sales receipt to the following address:

SOLIDFX, LLC

RMA Number:  (insert your RMA number here)

100 Foxborough Boulevard

Suite 220

Foxborough, MA  02035

 

If you purchased your product directly from SOLIDFX, then you do not need to include the sales receipt with your shipment.

 
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