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What would you like to
do?
TRACK YOUR ORDER STATUS
Shortly after placing
your order, you will receive an email confirming that SOLIDFX
has received your order. If your order is received before
12pm noon EST on a business day, we will process and ship your order that
same day (except FedEx Ground and FedEx Home Delivery). Once your order ships, you will receive an email
notice containing the tracking number of your order's shipment.
You can click on the link in this email to track your shipment's
progress. If you have any other questions about your
order's status, please email us at
customer_service@solidfx.com.
MAKE CHANGES TO YOUR ORDER
If necessary, you may
make changes to your order before it has shipped. Please
send us an email at
customer_service@solidfx.com immediately. Please
include your order number in your email. Upon receipt of
your notification of a change, we will place your shipment on
hold. It may not be possible to hold your shipment, if it
has already begun processing. However, we will make every
attempt to hold it.
Your email should state
the nature of the change that you require. If we have any
questions, we will contact your for clarification. Once we
understand what you need to change, we will make the change and
confirm the change to you.
CANCEL YOUR ORDER
Cancelling your order (if
you must) is easy. If the order has not shipped, just send
us an email at
customer_service@solidfx.com stating that you wish to cancel
your order. Please include the order number in your email.
We will ensure that you are not charged. If the order is
processing or has already shipped, we are unable to retrieve it.
You may return the product for a full refund (less shipping
charges) within 14 days. Please click
here to learn more about our easy
return policy.
BACK-ORDERED ITEMS
If a product is on
back-order, it will be noted in the shopping cart.
You may still order the product, but please note the expected
shipping date.
FX8 Back-orders: If
the FX8 is on backorder, your entire order will be held until
the unit is available. Your credit card will not be
charged until the entire order ships.
 Accessory Back-orders:
If an accessory is on backorder, any other
in-stock items in the same order will be shipped via your
requested delivery method. Your credit card will be
charged the entire order amount at the time of the initial
partial shipment. When the backordered item becomes
available to ship, it will be shipped via the same delivery
method as the initial order at no additional charge (i.e. if you
selected Fed Ex Priority Overnight®,
the backordered item will also be sent FedEx Priority Overnight at no additional charge.).
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