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We want you to
be happy with your purchase.
If, within fourteen days of the
shipping date shown on your invoice, you are not completely
satisfied with your purchase, simply return it to us for a
refund.
SOLIDFX RETURN
POLICY
All SOLIDFX products are covered by a
14-day money back guarantee. If you need to
return a product for any reason, please follow the instructions
outlined below to ensure that your credit or refund is handled
promptly and efficiently. Products may be returned within
fourteen (14) days from the shipping date shown on your invoice
for a credit or refund of the purchase price paid, less shipping
and handling fees.
If
a product fails to meet your expectations
during this period, please call SOLIDFX at (508) 316-8078 and
press 1 for customer service. Alternately, you may email
us at
customer_service@solidfx.com. We will verify your purchase,
provide de-installation instructions if appropriate, provide
shipping address, and issue a return authorization number (RA
number).
You must:
-
Ship back all
products you are seeking to return to SOLIDFX. At SOLIDFX’s
discretion, credit from partial returns may be less than
invoice or individual component prices due to bundled or
promotional pricing and any unadvertised discounts on
concessions.
-
Return the products
in their original packaging, in as-new and undamaged
condition along with any media, documentation, and all other
items that were included in the original shipments. Software
is returnable only if it is unopened and still in its sealed
package or, if delivered electronically, has not been
downloaded.
-
Package the product
securely, enclose a copy of your purchase invoice, write
your RA number on both the invoice and on the outside of the
package, and mail it the address provided.
-
Ship the product(s)
at your own expense, and insure the shipment or accept the risk
of loss or damage during shipment.
Within 30 days upon receipt of the returned purchase, SOLIDFX
will issue a credit or a refund of the purchase price paid, less
shipping and handling fees.
NOTE: SOLIDFX
recommends that you (1) use a carrier that offers shipment
tracking for all returns and (2) either insure your package for
safe return to SOLIDFX or declare the full value of the shipment
so that you are completely protected if the shipment is lost or
damaged in transit. If you choose not to (1) use a carrier that
offers tracking and (2) insure or declare the full value of the
product, you will be responsible for any loss or damage to the
product during shipping.
REFUNDS BY PAYMENT METHOD
Refunds will be issued based on the original form
of payment. Credit card purchases will be refunded on the
same card as the original purchase. |
