SOLIDFX | Support

Support

Install the latest software releases: Check the versions of the FXVIEW software and iRex firmware on you device against the latest versions listed below and perform any required updates. Contact us at support@solidfx.com if you have any questions.

Keep your unit charged regularly: The best way to ensure your unit is always ready to use is to charge the battery completely the day before you plan to use the device. This will ensure your FX10 or FX8 will always have a charge and be ready for use.

FX8:

Flip Bar and Key Lock: Make sure to configure the flip bar/menu key as active or inactive. Some people like them disabled for use in flight - some like to leave them active. This really depends on how you hold and use the FX8 in flight. Once you set the flip bar/menu button as inactive in FXVIEW (see Settings icon on the bottom of the Airport Notebook screen), your preferences will automatically be configured whenever you enter the FXVIEW application.

Battery Door and Micro SD card: SOLIDFX recommends to never open the battery door as damage to the battery connection could result. Also, the SD card can be reached when the battery door is removed. Leave the SD card in the unit. The software and Jeppesen database will only function using the original card. If you lose or damage your SD card, or require a larger size, please contact us at support@solidfx.com.

FX10:

Charging: The best practice is to charge the unit for no more than 4 hours at a time and charge from a powered computer. Leaving the unit plugged in for long periods of time, such as an overnight charge, can be detrimental to the internal battery. If you have not used the FX10 for many weeks it may need to be charged prior to use (see: Why won't my FX10 start?).

Sensor locks: Make sure to configure the touch sensor buttons the way you like them. Some people like them all turned off - some like to leave selected groups on. It really depends on how you hold and use the FX10 in the cockpit. Once you set the sensor lock settings in FXVIEW (see Settings icon on the bottom of the Airport Notebook screen), your preferences will be automatically be configured whenever you enter the FXVIEW application.

SD card: Leave the SD Card in the unit. The software and Jeppesen database will only function using the original card. If you lose or damage your SD card, please contact us at support@solidfx.com. If for some reason the card is removed from the FX10, make sure the write protect switch on the card is not accidently turned on when replaced in the unit. Do not alter or remove files that exist on the FX10 SD card at the time of delivery. Make separate directories to contain your own personal documents.

For additional unit-specific information, see the FX10 and FX8 specific FAQ's. The FX10 and FX8 Owner's Manuals are also both available for download here.